Information We Collect
We collect the information you give us directly. That includes your name, phone number, email address, and service address when you call, fill out a form, or book a visit. If you describe a plumbing problem, we note those details so our technician arrives ready.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, and the pages you view. This helps us understand how people find us and what they need.
How We Use Information
We use your information to schedule your service, send a technician to the right address, and follow up on the work we did. If you ask for a quote, we use your details to prepare it and get back to you quickly.
We may also use your contact information to send appointment reminders, service updates, or occasional offers. You can tell us to stop those messages at any time, and we will.
We use website data to improve our site, fix broken pages, and make it easier for neighbors to reach us when they have a plumbing emergency.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and understand how you move through the site. Cookies are small files stored on your device. They do not give us access to your personal files or your plumbing system.
You can set your browser to refuse cookies or alert you when one is being used. If you turn cookies off, some parts of our website may not work as smoothly, but you can still call us at (951) 555-0142.
Analytics and Third-Party Tools
We use trusted third-party tools like Google Analytics to see how many people visit our site, which pages they read, and where they come from. These tools collect anonymous data and do not identify you by name.
We may also use scheduling or customer communication platforms to manage appointments and reminders. These providers only receive the information needed to do their job, and they are required to protect it.
Data Sharing and Disclosure
We do not sell your personal information. Ever. We share it only when we need to in order to serve you, such as with a dispatcher, a payment processor, or a supplier who needs your address for a part delivery.
We may disclose information if the law requires it, or if we need to protect the safety and rights of our team, our customers, or the public. If we ever sell the business, your information may transfer to the new owner under the same privacy commitments.
Data Retention
We keep your service records for as long as we need them to handle warranties, answer questions about past work, and meet our legal and tax obligations. When we no longer need your information, we delete it or remove anything that identifies you.
If you ask us to delete your information and we are not required to keep it, we will take care of that promptly.
Data Security
We protect your information with reasonable administrative, technical, and physical safeguards. That includes limiting access to only the team members who need it and using secure systems for storage and payment.
No method of transmission over the internet is completely secure, but we work hard to keep your data safe. If you ever have a concern about how your information is handled, call us right away.
Your Rights
You have the right to ask what personal information we have about you, to correct anything that is wrong, and to request that we delete it. You can also ask us to stop sending marketing messages.
California residents have additional rights under the CCPA, including the right to know what categories of information we collect and the right to opt out of the sale of personal information. We do not sell personal information, so there is nothing to opt out of.
To make a request, call us at (951) 555-0142 or email us. We will verify your identity and respond within the time the law allows.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, call us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date. If the changes are significant, we will make that clear on our website.
Using our website or calling us after a change means you accept the updated policy. If you have questions, just ask.